Refund Policy
Last updated: 11 August 2026. This policy covers advisory and facilitation engagements with Datafabricbase.
1. Scope
Refunds apply to fees paid for scoped services such as live event instrumentation, real-time alert design, product pulse briefings, streaming view calibration, and Pulse Room retainers. This site does not sell physical goods, software licenses, or self-serve subscriptions.
2. Eligibility
A full refund is available if you cancel in writing before the agreed kickoff date and before we have begun preparatory work. After kickoff, refunds are partial and based on work completed versus the statement of work.
3. Timeframe to request
Refund requests must be sent within 14 days of the invoice payment date or within 7 days of the event giving rise to the request (for example, a missed session we failed to deliver), whichever is later.
4. Full versus partial refunds
Full refunds apply only when no scoped work has started. Partial refunds subtract fees for completed workshops, delivered documents, completed calibration hours, and briefings already held. Non-refundable portions are described below.
5. Non-refundable items
The following are non-refundable once delivered or consumed: completed briefing sessions, finalized tracking plans or alert rule documents delivered to you, and third-party costs we prepaid on your written instruction (for example, venue fees for an on-site workshop).
6. Deposits
Engagements may require a deposit to reserve dates. Deposits are credited toward the final fee. Deposits become non-refundable if you cancel within 5 business days of a reserved kickoff without rescheduling, unless we cancel or we are unable to staff the engagement.
7. Cancellation and rescheduling
You may reschedule a session with at least 3 business days’ notice at no charge. Later changes may forfeit the session fee or deposit for that slot. We may reschedule for illness or force majeure and will offer a new date promptly.
8. No-shows
If your attendees do not join a scheduled briefing or workshop and you did not cancel in time, that session is considered delivered and is non-refundable.
9. Work already started
If analysis, drafting, or calibration has begun, we invoice for time and materials at the rates in your scope, and any remainder of a prepaid package may be refunded.
10. Process and timing
Email hello@datafabricbase.digital with your invoice number, engagement name, and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original payment method within 14 business days of approval.
11. Method
Refunds are issued to the same bank transfer or card channel used for payment when possible. We do not offer store credit as a substitute unless you request it in writing.
12. Exceptions
If we materially fail to deliver a scoped item and cannot cure within a reasonable time, you may receive a full refund for that undelivered item. Statutory rights under Thai consumer law, where applicable, are not limited by this policy.